As technology and social media grows, new problems arise. For example, responding to something on social media and how it should be handled. First thing you should do is determine if it is actually a crisis or a small complaint and go from there. Always keep cool and make sure to have a plan, don’t take too long to respond and hold off on posting scheduled posts or go offline if necessary. Two things you should definitely not do though are deleting the negative comment/complaint and arguing with the customer/person.
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